Privacy Policy

General

At Flock Milk Inc. (“Flock Milk,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, or engage with us through other channels (collectively referred to as the “Services”). By accessing or using our Services, you agree to the terms and conditions of this Privacy Policy.

This Privacy Policy applies to all users of our website and Services in the United States and internationally, and governs the collection, storage, use, and disclosure of personal information that Flock Milk Inc. may gather during your interaction with our website. This policy does not apply to third-party websites, applications, or services that may be linked to our Services.

We encourage you to review this Privacy Policy carefully to understand how we manage your personal data, and to contact us if you have any questions or concerns regarding your privacy rights.

Acceptance

By accessing, using, visiting, or browsing the Flock Milk Inc. website, mobile applications, or any other services (collectively, the “Services”), including any interactions with Flock Milk Inc. through offline means or by engaging with our digital advertisements on third-party websites or applications, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, you are not authorized to use our Services and should discontinue their use immediately.

Your continued use of the Services after any modifications to this Privacy Policy have been posted will constitute your acknowledgment and acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If you have any questions or concerns about this Privacy Policy, please contact us at legal@flockmilk.com.

Personal Information Collection and Use

Information Collected

Flock Milk Inc. collects personal and non-personal information to provide, improve, and personalize our products and services. The types of information we collect may vary based on how you interact with our Services. This information includes, but is not limited to, the following:

1. Personal Information You Provide to Us:

• Contact Information: When you interact with us (e.g., making a purchase, signing up for newsletters, or submitting inquiries), we may collect your name, email address, mailing address, phone number, and other relevant contact details.
• Payment Information (if applicable): For transactions made through our Services, we collect payment information such as your credit card number, billing address, and other relevant financial information. Payment details are processed securely by our payment processing partners and are not stored on our servers.
• Account Information (if applicable): If you create an account with us, we collect your username, password, and other identifying information needed to manage your account.
• Communication Information: We may collect the content of any messages or communications you send to us via email, chat, or social media platforms.
• Demographic Information: You may voluntarily provide us with demographic details such as your date of birth, gender, and preferences related to our products.

2. Information Collected Automatically:

• Device Information: We may collect information about the device you use to access our Services, including your device’s IP address, browser type, operating system, and language preferences.
• Usage Information: When you visit or interact with our Services, we automatically collect information about your activities, including the pages you visit, the time you spend on each page, the referring website, and other browsing behaviors.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other similar technologies to collect information about your interactions with our Services. These technologies help us personalize your experience, track preferences, and analyze trends. You can adjust your browser settings to refuse cookies or notify you when cookies are being used, though certain features of our Services may not function properly without them.

3. Information Collected from Third Parties: We may also obtain personal information about you from third-party sources, including social media platforms, advertising networks, and public databases. This information may include your interactions with our advertisements, demographic information, or publicly available profile data.

4. Aggregated and Non-Personal Information: We may collect and aggregate non-personal data that does not identify you directly, such as statistical data about how users interact with our Services. This information helps us to improve the functionality and performance of our Services.

Why We Collect Personal Information

Flock Milk Inc. collects personal information for a variety of business and operational purposes aimed at enhancing your experience with our products and Services. The primary purposes for collecting your personal information include:

• To Process Transactions and Deliver Products: We collect and use personal information, such as your contact and payment details, to process orders, facilitate billing, and ship products to your designated address. This ensures a smooth and secure purchase experience.
• To Provide Customer Support: Your personal information helps us respond to your inquiries, process returns or exchanges, troubleshoot any issues you may encounter, and provide general customer service.
• To Personalize Your Experience: We may use your information to tailor our Services to your preferences. This includes personalizing content, product recommendations, and offers based on your past purchases and browsing behavior.
• For Marketing and Promotional Activities: With your consent, we use your personal information, such as your email address or phone number, to send you marketing communications, including newsletters, promotions, special offers, and information about new products or services that may interest you. You can opt-out of receiving these communications at any time.
• To Improve Our Services and Products: The information we collect, including data on how you use our Services, helps us improve our product offerings, website functionality, and overall customer experience. This may involve analyzing trends, usage statistics, and customer feedback.
• To Comply with Legal Obligations: We may collect and store personal information as required to meet our legal, regulatory, and compliance obligations, such as maintaining records for tax purposes or responding to valid legal requests.
• To Ensure Security and Prevent Fraud: Personal information is used to help us detect, prevent, and address fraud, security breaches, and other potentially harmful activities that could compromise our Services or customer data.
• For Internal Business Operations: We may use your personal information for purposes such as auditing, data analysis, testing, and research to maintain and improve our business operations and Services.
• To Fulfill Contractual Obligations: If you enter into a contract with Flock Milk Inc., we use your personal information to fulfill our contractual obligations, which may include delivering products or services you have purchased, processing your payments, or providing support as agreed.

Who Flock Milk May Share Your Personal Information With

At Flock Milk Inc., we are committed to protecting your personal information. However, in the course of our operations, there are certain situations where we may share your information with third parties. These are the categories of third parties with whom we may share your personal information:

• Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, delivering products, or providing services to you. These may include payment processors, shipping companies, marketing agencies, IT service providers, and customer support teams. All our service providers are bound by contractual obligations to protect your personal information and use it only as necessary to provide the services we require.
• Affiliates and Subsidiaries: We may share your information within the Flock Milk Inc. corporate family, including our affiliates and subsidiaries, to support our business operations and to ensure you receive the best possible experience across our Services.
• Business Partners: In some cases, we may collaborate with trusted business partners to offer co-branded products or services. In these situations, we may share your personal information with these partners to facilitate their involvement. Such partners are obligated to safeguard your personal information and use it only for the purposes for which it was shared.
• Compliance with Legal Obligations: We may disclose your personal information to government authorities, regulatory bodies, or other third parties when required by law, legal process, or to protect our legal rights. This includes responding to subpoenas, court orders, or other lawful requests.
• Protection of Rights and Security: We may share personal information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our policies. This also applies to protecting the rights, property, and safety of Flock Milk Inc., our customers, or others.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of our business or assets, your personal information may be transferred as part of the transaction. We will ensure that any party acquiring your information agrees to protect your personal data in accordance with this Privacy Policy.
• With Your Consent: In other circumstances not covered by the categories above, we may share your personal information with third parties if you give us explicit consent to do so. This may include instances where you opt in to share your data for specific marketing campaigns or services provided by other companies.

Your Preferences

At Flock Milk Inc., we believe in giving you control over how your personal information is used and shared. We provide several options that allow you to make decisions about the handling of your personal data. Below are the preferences you can exercise:

• Marketing Communications: You have the option to opt-out of receiving marketing emails, newsletters, or other promotional communications from us. You can unsubscribe from these communications at any time by following the “Unsubscribe” link in the emails we send you, or by adjusting your preferences in your account settings on our website. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your transactions, such as order confirmations or important updates regarding our products or services.
• Cookies and Tracking Technologies: You can manage your cookie preferences through your browser settings, where you can choose to block or delete certain types of cookies. However, disabling cookies may impact your ability to use certain features of our website. For more information on how we use cookies and how to manage them, please refer to our Cookies Policy.
• Targeted Advertising: We may use third-party advertising networks to display personalized ads based on your browsing activities. You can opt-out of receiving targeted advertising by visiting the Digital Advertising Alliance’s opt-out page or by adjusting your preferences in your browser settings. Please note that opting out does not mean you will no longer see ads—it only means that the ads you see may not be as relevant to your interests.
• Accessing and Updating Your Information: You have the right to access, update, or correct the personal information we hold about you. You can review and update your personal information at any time by logging into your account on our website. If you need assistance in updating or correcting your personal data, please contact us at legal@flockmilk.com.
• Requesting Deletion of Your Information: You have the right to request the deletion of your personal information. In certain circumstances, we may be unable to delete specific information, such as when it is necessary for ongoing contractual relationships, legal obligations, or resolving disputes. If we are unable to fulfill your request, we will inform you of the reasons. To request the deletion of your personal information, please contact us at legal@flockmilk.com.
• Opt-Out of Sharing with Third Parties: In certain situations, we may share your personal information with third-party partners for their own marketing or business purposes. You have the option to opt-out of this sharing by adjusting your preferences in your account settings or contacting us at legal@flockmilk.com. Please note that this does not include third-party service providers who assist us in processing data for our operations.
• Do Not Track: While we do not currently respond to “Do Not Track” signals sent by web browsers, you can manage your online privacy by adjusting your browser settings to block or delete cookies.

Children

Flock Milk Inc. is committed to protecting the privacy of children. Our website, products, and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13 years of age without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us at legal@flockmilk.com.

Linking to Third-Party Sites

Our website may contain links to third-party websites, plug-ins, and applications for your convenience and reference. These third-party websites are operated independently from Flock Milk Inc., and we do not control or take responsibility for their content, privacy practices, or security measures.

Please note that by accessing these third-party sites, you may be providing personal information directly to these third parties. We encourage you to review the privacy policies of any third-party websites you visit, as their privacy practices may differ from ours. Flock Milk Inc. is not responsible for the privacy or security practices of third-party websites, even if they are linked to from our website.

We recommend that you familiarize yourself with the terms and conditions and privacy policies of any third-party sites before providing any personal information or engaging with their services.

How We Protect Information

At Flock Milk Inc., we take the security of your personal information seriously and implement appropriate physical, technical, and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Access Controls: Access to your personal information is restricted to authorized personnel only, and we use authentication mechanisms, such as strong passwords and two-factor authentication, to enhance security.
• Data Minimization: We limit the collection and storage of personal information to only what is necessary for the purposes outlined in this Privacy Policy, and we securely dispose of any personal information that is no longer required.
• Monitoring and Audits: We regularly monitor our systems for vulnerabilities, and we perform routine security audits to ensure our practices are effective and up to date.
• Third-Party Protections: When we share your personal information with third-party service providers, we ensure they are contractually obligated to maintain its confidentiality and security in accordance with applicable data protection laws.

While we strive to use industry-standard practices to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we work to protect your information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk, and we encourage you to take measures to protect your own devices and data.

If you have any questions or concerns about the security of your information, please contact us at legal@flockmilk.com.

We may Transfer Personal Information to Other Countries

Flock Milk Inc. is based in the United States, but we operate globally, which means your personal information may be transferred to, stored in, and processed in countries other than the country where you reside. These countries may have different data protection laws than your home country, and, in some cases, those laws may provide less protection.

By using our website or providing us with your personal information, you consent to the transfer, storage, and processing of your data outside your country of residence, including to the United States and any other country where Flock Milk Inc. or its service providers operate.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA), residents of California have specific rights regarding their personal information. If you are a California resident, this section explains your privacy rights and how to exercise them in relation to Flock Milk Inc. These rights include:

1. Right to Know You have the right to request that we disclose the following information about your personal information collected in the past 12 months:

• The categories of personal information we have collected about you, including:
  • Identifiers: such as real name, postal address, email address, phone number, login credentials, or other similar identifiers.
  • Demographic Information: such as age, gender, or household income information.
  • Commercial Information: including billing and shipping information, records of products or services purchased or considered, and purchasing or consuming histories.
  • Online Activity: including browsing history, search history, and interactions with websites, applications, or advertisements.
  • Geolocation Data: collected based on your IP address.
  • Professional or Employment Information: such as details provided in connection with an employment application.
  • Inferences: drawn from the information collected to create a profile reflecting personal preferences.
  • Additional Content: such as photographs, reviews, and comments you may submit directly to us or post on our websites or applications.
• The categories of sources from which we collected your personal information.
• The business or commercial purpose for collecting or sharing your personal information, including but not limited to:
  • Performing services such as maintaining accounts, processing orders, and verifying customer information.
  • Detecting security incidents, protecting against fraudulent activity, and debugging errors.
  • Providing customer service and responding to inquiries.
  • Marketing and providing personalized ads or content.
• The categories of third parties with whom we have shared your personal information.
• The specific pieces of personal information we have collected about you.

2. Right to Delete You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. For example, we may retain information necessary to:

• Complete a transaction or fulfill a service.
• Detect security incidents or protect against fraudulent activity.
• Comply with legal obligations.
• Exercise legal rights, such as free speech protections.

3. Right to Opt-Out of Sale of Personal Information Flock Milk Inc. does not sell your personal information in exchange for monetary consideration. However, under the CCPA, the definition of “sale” can include the sharing of personal information with third parties for advertising or analytics purposes. You have the right to opt-out of any future sale of your personal information as defined by California law.

4. Right to Non-Discrimination Flock Milk Inc. will not discriminate against you for exercising your rights under the CCPA. This means that we will not deny you services, charge you different prices, or provide a different level of service based on your choice to exercise your privacy rights.

Sources of Personal Information Flock Milk Inc. may collect personal information from the following sources:

• Information you provide directly to us, whether online or offline.
• Automated data collection technologies (e.g., cookies, web beacons) when you interact with our websites or applications.
• Publicly accessible sources.
• Social media platforms and advertising partners.
• Third-party service providers, including business partners and analytics providers.

How to Exercise Your Rights To exercise your California privacy rights, you may submit a verifiable request to us by emailing legal@flockmilk.com. Please include your full name, email address, and specify the nature of your request (e.g., right to know, right to delete, or opt-out).

To protect your privacy, we may take steps to verify your identity before responding to your request. This verification process may include confirming details we have on file or requesting additional information.

Authorized Agents You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require proof of authorization or direct confirmation from you that the agent has permission to act on your behalf.

California “Shine the Light” Law Under California’s “Shine the Light” law (Civil Code Section 1798.83), California residents may request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email to legal@flockmilk.com.

Updates to Our Privacy Policy

Flock Milk Inc. reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or other operational needs. When we make changes, we will update the “Last Updated” date at the top of this policy.

Any changes in the Privacy Policy will take effect upon posting. If Flock Milk makes any material changes to this Privacy Policy, Flock Milk will provide you with notice or have other communications with you in the manner and to the extent required by law.

Contact for More Information

If you have any questions or concerns about Flock Milk’s privacy policies and practices, please email us at legal@flockmilk.com.